Return/Damage Claim Form 1-800-590-5844 or Just looking for information - click here for our Return details Customer Information First Name: Last Name: Email Address: Phone: Returned/Damaged Merchandise Information Category: Select Fabric/Fabric Trim/Wallpaper Blinds Curtain Rods/Drapery Hardware Lamps Other Item Received Date: Item Description: Return or Damage Claim: Return Damage Reason for claim: Select Wrong item ordered Can not get it to work Manufacturer defect Damaged during shipping Wrong item sent Do not like the product Action you want us to take: Exchange with the same item Store Credit less shipping if within 15-days Refund less shipping/restocking fee if within 15-days Other (please specify) * Detailed Description of Problem: Please be as detailed as possible when describing the problem. Remember that cut fabric cannot be returned. RMA (RETURN MERCHANDISE AUTHORIZATION) POLICY I have read and understand the RMA instructions and Return Policy and wish to submit this form now. By doing so, I agree to the terms and conditions concerning returned products. General information: Please give a complete description of the problem. An accurate problem description can help to speed up the resolution of your return request. Once your RMA request has been submitted, you will receive instructions on where to return the product via email by your return specialist. Once products are received/confirmed with vendor, credit will be issued within 14 business days. Shipping and handling charges will not be refunded. Refunds will be processed against the original form of payment unless over $500.00 in which case refund will be issued by company check. Return will not be accepted if the merchandise is defaced (any writing on goods or the original packaging) or fabric is cut.